Process management as a tool for organisational efficiency: Designing a process map for a provincial spor [Gestión por procesos como herramienta de eficiencia organizacional: Diseño de un mapa de procesos en una federación deportiva provincial del Ecuador

Abstract

In the current environment of Ecuadorian sports organizations, organizational efficiency is crucial for optimizing resources and improving the quality of services provided to the community. The objective of this research is to propose the design of a process map for a Provincial Sports Federation in Ecuador, using it as a tool to transition from a traditional functional structure to value-generating process management. The methodology employed consists of a non-experimental descriptive approach that analyzes and contrasts the implementation of this management with institutional efficiency. The results reveal fragmentation due to departmental silos and the absence of continuous improvement mechanisms under the current hierarchical scheme. It is concluded that the adoption of a process map and the PDCA cycle eliminates bottlenecks and ensures a quality “product,” guaranteeing that the well-being of athletes is the central focus of institutional management.